PHD Computers
3/9/2010

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Each business has a basis to exist and perform; our mission is first and foremost to be the best at what we do with each and every sale. The " customer " is our mentor for perfection in satisfaction for all we do  

Vision

Our goal is to be a nationally recognized provider of high quality information technology products, business and technical total solutions.

Values

Integrity- We are committed to integrity in our dealings with customers, business peers, and each other. We will not compromise our values or ethics to gain an advantage.

Customer Satisfaction

Customer satisfaction is our key objective. Therefore, we commit ourselves to listen and respond to the customer. We do not wait for our customers to provide directions. We lead them by anticipating and acting on their needs before they are spoken. Every meeting with a customer, no matter how brief, is a moment of truth, leaving the customer with either a happy or unhappy memory. At PHD Computers, we are committed to making all of our customer encounters pleasant experiences. A customer's perception is all there is. We will strive to create a flood of positive customer perceptions about our people, the quality of our services, and our integrity. Average service is not good enough. We will always go the extra mile to deliver top-notch service. PHD managers will remove all roadblocks that prevent employees from providing top-notch service to their customers.

Work Ethic

We believe in doing things right the first time, every time. Rework is inefficient and wasteful. We are committed to continuously improving our services and products. We will never be satisfied with the status quo.

Work Environment

Fear stifles good communication and inhibits improvement. We will not tolerate an atmosphere of fear and intimidation. Openness, honesty, and candor are the foundation of our business. We provide a comfortable, safe and drug-free work environment for our employees.

People

We believe in the creativity and industriousness of the individual. We are delighted when employees submit ideas for improving our business. We will act promptly on those ideas and reward employees for their creativity and commitment. We encourage our employees to continually improve their education and work skills.

William R. Peacock
Owner
PHD Computers

 

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